Shipping Info

Global Shipping for Wholesale and Private Label Orders

Vractive Wholesale offers flexible shipping solutions for global brands, retailers, and e-commerce sellers. Whether you are ordering ready-to-ship activewear or developing a private label collection, we work closely with you to ensure reliable delivery and seamless order fulfillment.

1. Ready-to-Ship Products

We maintain existing inventory for ready-to-ship products, enabling fast dispatch.

Processing Time:

Orders are typically processed and shipped within 72 hours of payment confirmation.
Before shipment, our team conducts routine quality checks to ensure products meet our standards.

Suitable For:

  • Wholesale buyers needing quick restocking
  • Amazon sellers
  • Shopify brands testing new products
  • Retailers requiring rapid inventory turnover

Ready-to-ship products allow you to test the market with lower inventory risk and faster delivery speeds.

2. Custom and Private Label Orders

For OEM, ODM, and private label orders, shipping times depend on specific customization requirements and production schedules.

Final delivery timelines may vary based on:

* Product styles and design requirements
* Fabric and color choices
* Custom logo and packaging requirements
* Size ranges
* Production quantities
* Material availability
* Current inventory status

Before production begins, our team will confirm:

* Product specifications
* Sample approval (if required)
* Production schedule
* Estimated shipping date

We will provide a detailed delivery schedule after assessing your customization needs.

3. OEM/ODM Order Process

Our standard custom order process is as follows:

Step 1: Product Consultation

Discuss your requirements, including styles, fabrics, quantities, branding, and target markets.

Step 2: Sample Development (If Required)

Samples are created based on your specifications for your approval.

Step 3: Production Confirmation

Production officially begins once samples are approved and the order is confirmed. ### Step 4: Quality Inspection

All products undergo quality control checks prior to shipment.

Step 5: International Shipping

Shipment is arranged according to your preferred shipping method. ---

4. Shipping Methods

We offer various international shipping options, including:

Express Shipping

Suitable for:

*   Samples
*   Small wholesale orders
*   Urgent restocks

Estimated delivery time: 5–7 business days

Air Freight

Suitable for:

*   Medium-sized orders
*   Quick restocks

Estimated delivery time: 10–15 business days

Sea Freight

Suitable for:

*   Large wholesale orders
*   Bulk production orders

Estimated delivery time: 30–45 business days(actual time depends on destination and shipping route).

The delivery times above are estimates; actual delivery times may vary due to customs clearance, holidays, weather conditions, or other external factors.

5. Shipping Costs and Duties

Shipping costs are calculated based on:

*   Order weight and volume
*   Destination country
*   Selected shipping method
*   Incoterms (e.g., EXW, FOB, CIF, DDP, etc.)

Unless otherwise agreed, the customer is responsible for any applicable customs duties, taxes, or import fees.

For DDP (Delivered Duty Paid) shipments, we can provide convenient door-to-door service for eligible regions.

6. Order Tracking

Once the order has shipped, we will provide:

*   Tracking number (if applicable)
*   Shipping documents
*   Delivery status updates

Our team will assist you throughout the shipping process to ensure your order arrives safely.

7. Important Notes

*   Shipping timeframes begin after order confirmation and payment completion.
*   Custom orders require additional production time compared to in-stock items.
*   Production lead times may vary based on order complexity and material availability. * Customers should confirm product details, quantities, and shipping information before production begins.

Partner with Vractive Wholesale

From small-batch trial orders to large-scale production, Vractive Wholesale fully supports global brands with flexible Minimum Order Quantities (MOQs), OEM/private label services, and reliable international shipping capabilities.

Whether you are launching a new activewear brand or expanding an existing product line, our team is ready to assist you in creating and delivering high-quality products worldwide. Contact us today to discuss your wholesale or custom order requirements.

FREQUENTLY ASKED QUESTIONS

SHIPPING

1. What shipping methods are used?

We use outside delivery companies (UPS, FEDEX, DHL, and USPS), if the weight over 18KG,you can also choose air shipment or sea shipment to save shipping fee.
2. Does waistdear ship internationally?

Yes, we offer standard and express shipping options to most countries.
3. Can I update the shipping address?

Normally we will only ship to the address entered when the order was originally placed. Let’s connect as soon as possible if you need to update the shipping address-- contact us.
4. When will my order ship?

Orders are processed depending on item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.

Most orders placed on business days will be processed and shipped within 1-2 business days.

We are unable to deliver on weekends or public holidays, any orders placed during this period will be dispatched the following business day.
5. Shipping & delivery time

For site orders with no logo ,usually ship within 48 hours.

By DHL,about 4-5 days to get goods

By FEDEX,about 5-7 days to get goods

By USPS ,about 20-30 days to get goods.

By air ,about 10-15 days to get goods.

By sea,about 30-45 days to get goods.
Note: Affected by Covid-19, there will be some delay in the delivery.
６. How is the shipping fee calculated?

Postage is calculated in accordance with the weight, So buy more and save more! For example the EMS express charge is almost the same price for 1 or 5 items with the package. the heavier the parcel, the cheaper the shipping cost per KG.
7. Discount of postage

We are the VIP of the most international express company, we can have Preferential cheaper price of the shipping. For example, we are the VIP of EMS, then we can get 30% discount from the post office of the total.
8. What should I do if my package is missing?

Please contact us if you have not received your delivered order or it has been lost in transit by the carrier. We would be happy to assist.


ORDER ISSUES

1. How do waistdear collect payments for custom orders?

Custom order including customized products (OEM clients products or change our products like change size or change material or change color etc), printed logo，customized packaging bags or sew washing label on our products.

1. Over 50% deposit should be paid first, and the balance is paid within 15 days after shipment. We will remind customers to pay 15-30 days after the goods are ready. For orders placed more than 30 days later, an additional 2% product late payment fee will be required for each week of delay.
2. The order cannot be cancelled after production begins. If the order is cancelled, the deposit will not be refunded.
3. The delivery time is calculated according to the production time after the sample is confirmed. It is necessary to wait for the sample to be confirmed before calculating the bulk delivery time.
4. In principle, it is not allowed to modify product details after the sample is confirmed and the production order is placed to avoid affecting the order production progress. During the production process, if the customer requests to modify the product, the delivery time/price/MOQ must be updated again.
5. If the customer does not pay the balance within 180 days, the factory can dispose of the goods and the deposit will not be refunded.
2. I tried ordering through the website but it's not going through - what do I do?

You can solve many errors with just a few simple steps:

Try using a different browser
Force stopping the browser
Clearing the browser cache


If these still don't work, contact us, so we can get it sorted for you!
3. How do I find my Vractive order number?

Once you place your order successfully, you will receive a unique Waistdear order number starting with “VA”.

There are ways to find your order number:
* Check your email inbox or spam for the order confirmation.
* Create a Waistdear account using the email address you provided at purchase. Find your order number under your order history.

Still can’t find your order number? Let us help - contact us.
4. How do I track my order?

Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information. You will then be able to track your order through the tracking link on the email or by logging in to your account on Waistdear.com. Your order may arrive in several shipments. You will receive a separate e-mail notification for each shipment.

It will be sent to the email you used for placing the order. If you fail to track your order, please email
sales@vractivewholesale.com
with your order number and request.
5. How do I change or cancel an order?

You may change or cancel your order by our Customer Support Team before the order is processed.

If you miss this grace period, no worries! We are committing to ensuring that you find your perfect fit and offer hassle-free returns and exchanges. If you want to change your order, we recommend placing a new order to ensure that you receive it as soon as possible.